FAQs
How long does it take to process an order?
Orders placed by 12pm on a working day will be shipped the same day. Orders placed after 12pm will be shipped the next working day. The standard delivery time for DHL and GLS shipments is 2-3 working days.
What delivery methods are available?
We send packages via GLS or DHL parcel services.
Can I arrange an appointment with the delivery person for a specific time?
Unfortunately, we have no influence on the time of delivery. If a delivery person does not find anyone at home, he will contact the addressee by phone or leave a message. The delivery person must make two delivery attempts.
Do I have to register to place an order?
No, you can shop without registering, but you will have to fill in the shipping details again for future orders each time.
Is the product available?
Every product has information about its availability.
How can I change or cancel an order?
Contact our customer service by email: info@movino.de or by WhatsApp (+48 668 912 885). The change is only possible as long as the order has not yet been processed.
When can I reach the customer service department?
Our customer service is available on working days between 8:00 a.m. and 4:00 p.m.
Where can I find the purchase receipt?
We send invoices and receipts in electronic form together with an email notification.
The discount code does not work. What could be the reasons?
Check that the discount code has been entered correctly. Also remember that some discount codes have a limited expiration date and are only valid for selected products. We also recommend that you contact our customer service: by email info@movino.de or by WhatsApp (+48 668 912 885).
Where can I find the return form?
You can download the return form here: Sample withdrawal form.
Why didn't I receive an email with an order summary?
Check the spam, offers or other folders that your email provider has pre-imposed.
Why was only one of several products ordered delivered?
It can happen that an order is shipped from two different warehouses and packages are not delivered at the same time. How can you check this? There will then be two tracking links in the shipping confirmation email.
What should I do if the delivered product does not match the order?
We make every effort to ensure that orders are processed correctly. If an error does occur, please contact our customer service immediately by email: info@movino.de or WhatsApp (+48 668 912 885).
